MCW Affiliated Privacy Policy

MCW Affiliated is an online casino and betting platform serving players in Bangladesh. When you use the platform — whether you are browsing, registering, depositing, or playing — certain personal data is collected and processed. This Privacy Policy explains what that data is, why it is collected, and how it is protected.

MCW Affiliated takes data privacy seriously. The platform is built on the principle that players should know exactly what happens to their information. This policy is written to be clear and direct. If anything is unclear, the support team is available to explain it further.

This policy covers all data collected through the MCW Affiliated website and mobile app. It does not cover third-party websites or services that may be linked from the platform, as those are governed by their own privacy policies.

MCW Affiliated collects personal data in two ways — information you provide directly, and information collected automatically when you use the platform. Below is a breakdown of both categories.

Every piece of data collected by MCW Affiliated has a specific purpose. The platform does not collect data speculatively or store information that serves no operational function. Here is how your data is used:

• Account Management: Your identity and contact data is used to create and maintain your player account, verify your identity, and communicate important account updates.
• Payment Processing: Payment data is used to process deposits and withdrawals accurately and to match transactions to the correct account.
• Fraud Prevention: Technical and usage data helps MCW Affiliated detect unusual activity, prevent unauthorised access, and identify potential fraud or money laundering.
• Responsible Gaming: Usage data — including session length and betting patterns — is monitored to identify players who may be showing signs of problem gambling, so that appropriate support can be offered.
• Platform Improvement: Aggregated and anonymised usage data helps MCW Affiliated understand how the platform is used and where improvements can be made.
• Legal Compliance: Certain data is retained and may be shared with regulatory or law enforcement authorities where required by applicable law.
• Customer Support: Communication data is used to resolve support queries and improve the quality of the support service.

MCW Affiliated does not use your personal data for unsolicited third-party marketing. If you have opted in to receive promotional communications from MCW Affiliated directly, you can opt out at any time through your account settings or by contacting support.

MCW Affiliated processes personal data on the following legal grounds:

• Contractual Necessity: Processing your identity, contact, and payment data is necessary to fulfil the contract between you and MCW Affiliated — specifically, to operate your account and process transactions.
• Legal Obligation: Certain data processing is required to comply with anti-money laundering regulations, age verification requirements, and other applicable laws.
• Legitimate Interests: MCW Affiliated processes technical and usage data based on legitimate interests — specifically, to keep the platform secure, prevent fraud, and improve the service.
• Consent: Where MCW Affiliated relies on your consent to process data — for example, for optional marketing communications — you have the right to withdraw that consent at any time.

MCW Affiliated does not sell personal data. Data is shared only in the following limited circumstances:

• Payment Processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity Verification Services: When KYC verification is required, your identity documents may be shared with a third-party verification provider. This is done securely and only for the purpose of confirming your identity.
• Game Providers: Third-party game providers may receive a session token and basic account reference to load games correctly. They do not receive your full personal profile.
• Regulatory and Legal Authorities: MCW Affiliated may be required to share data with law enforcement, regulatory bodies, or courts where legally obligated to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, player data may be transferred to the new entity. Players will be notified of any such change.

MCW Affiliated uses cookies and similar tracking technologies to operate the platform effectively. Cookies are small text files stored on your device when you visit the platform. They help the platform remember your session, preferences, and login status.

The following types of cookies are used on MCW Affiliated:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options. Disabling these may affect your experience.
• Analytics Cookies: Collect anonymised data about how the platform is used — which pages are visited most, where users drop off, and how long sessions last. This data is used to improve the platform.
• Security Cookies: Help detect and prevent fraudulent activity by tracking unusual patterns in platform usage.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent the platform from functioning correctly. For more control over analytics cookies, you can adjust your preferences in the account settings section.

MCW Affiliated retains personal data for as long as it is needed to fulfil the purposes described in this policy, or as required by law. The general retention periods are as follows:

• Active account data is retained for the lifetime of the account.
• After account closure, identity and transaction data is retained for a minimum of five years to comply with anti-money laundering regulations.
• Support communication logs are retained for two years from the date of the last interaction.
• Technical and usage data collected for analytics purposes is anonymised after twelve months.

When data is no longer required and there is no legal obligation to retain it, MCW Affiliated deletes or anonymises it securely. You can request information about the specific retention period applicable to your data by contacting support.

As a player on MCW Affiliated, you have the following rights regarding your personal data. To exercise any of these rights, contact the support team with your request.

MCW Affiliated implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include:

• SSL/TLS encryption for all data transmitted between your device and the MCW Affiliated platform.
• Encryption at rest for all stored personal and payment data.
• Role-based access controls that limit which staff members can access which categories of data.
• Regular security audits and penetration testing of the platform infrastructure.
• Two-factor authentication options for player accounts to prevent unauthorised login.
• Automated monitoring systems that flag unusual account activity for review.

Despite these measures, no online platform can guarantee absolute security. If MCW Affiliated becomes aware of a data breach that affects your personal data, you will be notified promptly with details of what happened and what steps are being taken.

MCW Affiliated is strictly an 18+ platform. The service is not directed at, and does not knowingly collect personal data from, anyone under the age of 18. Age verification is conducted during the registration process and may be repeated at any time if there is reason to believe a player may be underage.

If MCW Affiliated discovers that personal data has been collected from a person under 18, that account will be closed immediately, all data will be deleted, and any funds deposited will be returned to the original payment source after verification.

If you believe a minor has registered on MCW Affiliated, please contact support immediately at [email protected] so the matter can be investigated and resolved without delay.

MCW Affiliated may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or data processing practices. When changes are made, the updated policy will be published on this page with a revised date at the top.

For significant changes that affect how your data is used, MCW Affiliated will notify registered players via email or an in-platform notification before the changes take effect. Continued use of the platform after a policy update constitutes acceptance of the revised terms.

MCW Affiliated recommends reviewing this page periodically to stay informed about how your personal data is being handled. The date at the top of this page always reflects when the policy was last reviewed or updated.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how MCW Affiliated handles your personal information, please get in touch:

• Email: [email protected]
• Live Chat: Available through the platform after logging in, 24 hours a day.
• FAQ: Quick answers are available on the FAQ page.

MCW Affiliated aims to respond to all privacy-related enquiries within 5 business days. For formal data rights requests, the response window is 30 days as described in Section 8.